Promises & Expectations
OUR PROMISES TO YOU:
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We will welcome you into a relaxed and professional environment.
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We will listen and respond to your needs.
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We will provide the best treatment available and discuss all options with you.
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We will provide a written treatment plan and estimate.
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We will make every effort to keep to your appointment.
AS A VALUED PATIENT WE EXPECT YOU:
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To keep your appointments.
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To respect our staff and other patients.
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To pay for your treatments on time and as requested.
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To raise concerns with the practice so we can resolve them.
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To attend regular preventative care appointments to take care of any work we do for you.
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To help us to expand our practice by recommending us to your family and friends.
INFECTION CONTROL POLICY:
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College Street Dental Centre complies with the requirements of HTM 01-05 and with the Approved Code of Practice for Health & Adult Social Care.
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Every clinical member of staff is regularly trained in all aspects of infection control, including decontamination and sterilisation of equipment.
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Full details of our Infection Control Policy is kept in the Practice, details of which can be made available to patients upon request.
